Ngoc Streetwear – Frequently Asked Questions (FAQ)
1. SIZING & FIT
Q: How do your anime streetwear t-shirts fit?
A: Most of our t-shirts feature a modern oversized, drop-shoulder silhouette. If you prefer a relaxed, trendy streetwear look, we recommend ordering your true size. If you prefer a regular or fitted athletic look, we suggest sizing down one size. Please refer to our detailed Size Chart on each product page for exact measurements in both inches and centimeters.
Q: How do the soccer concept jerseys fit?
A: Our football jerseys are tailored in a standard athletic fit (Blokecore style). For daily streetwear layering, order your normal size. If you plan to wear it over hoodies or prefer extra room, consider sizing up.
2. MATERIALS & FABRIC QUALITY
Q: What materials are used in your apparel?
A: Our graphic t-shirts are crafted from 100% premium heavyweight cotton, providing superior durability, breathability, and structural shape retention. Our concept soccer kits are made with 100% high-performance moisture-wicking polyester mesh designed for athletic breathability and long-lasting color vibrancy.
Q: Will the graphic prints crack, peel, or fade after washing?
A: No. We use high-precision screen printing and advanced dye-sublimation techniques that deeply embed ink into the fabric. To keep your garments in pristine condition:
• Always machine wash inside-out in cold water.
• Tumble dry on low heat or hang dry naturally.
• Never iron directly over the graphic prints.
3. SHIPPING & FULFILLMENT
Q: Where do you ship to, and how long does delivery take?
A: We proudly ship across the United States, Canada, the United Kingdom, and the European Union.
• Order Processing Time: 1 to 3 business days (Monday – Friday).
• Estimated Transit Time (US & UK): 7 to 12 business days.
• Estimated Transit Time (Canada & Europe): 8 to 15 business days.
Q: How can I track my order?
A: Once your order is dispatched, you will automatically receive a shipping confirmation email containing a 24/7 active tracking link. Tracking information usually updates within 24 to 48 hours of carrier dispatch.
Q: Will I have to pay customs fees or import taxes?
A: For most retail orders shipped to the United States and the United Kingdom, packages clear customs with no additional fees. However, import duties or VAT incurred according to local regulations remain the customer's responsibility.
4. RETURNS & EXCHANGES
Q: What is your return policy?
A: We provide a 30-day return window starting from the day your package is marked delivered. To qualify for a return or refund, items must be unworn, unwashed, and in their original packaging with tags attached.
Q: What if I receive a damaged, defective, or incorrect item?
A: If you experience any printing defect, physical damage, or receive the wrong design/size, contact our support team within 48 hours of delivery at NgocStreetwearShop2002@gmail.com with clear photos of the issue. We will dispatch a free replacement or issue an immediate refund.
5. CUSTOMER CARE
Q: How can I contact customer support?
A: You can reach our dedicated support desk anytime at NgocStreetwearShop2002@gmail.com. We respond within 24 hours from Monday to Friday (9:00 AM – 6:00 PM EST).